Disclaimer
Company, organization: Hôtel Charlemagne by HappyCultureHead office: Hôtel Charlemagne by HappyCulture23 Cours Charlemagne,
69002 LyonE-mail: bonjour@le-charlemagne-hotel.comTelephone: + 33 4 72 77 70 00Site: https://www.charlemagne-hotel.com/fr/
Capital social : 45 000 € VAT : FR92312988892SIRET : 31298889200021Objectif du site : Promotion de l'établissementDirecteur de la publication, représentant légal : Mr Laurent Lapouille
Responsible éditorial : Mr Laurent Lapouille
Photography: Mr Laurent Lapouille
Web master, design, editing, art direction: Cendyn France SAS
Web hosting: Cendyn France SAS
Company status: SAS
RCS: Paris 509 986 188
SIREN : 50998618800019VAT: FR 80 509 986 188Capital Social: 8000 eurosHead office: 77 rue du Faubourg Saint Antoine 75011 Paris FranceEmail: info@cendyn.comTelephone: +33 1 53 46 10 60Legal representative: Michael BennettHosting: Amazon - Seattle, Washington, USAThis site presents:
Informative content:
Online data collection:
Loi informatique et liberté : le site fait l
'objet d'une déclaration auprès de la Commission Nationale Informatique et Liberté. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: bonjour@le-charlemagne-hotel.com Property: This site and the information it contains are protected by French intellectual property law and international conventions. Except for use within the family circle or for private purposes, the site and no element of its content may be reproduced, republished, retranscribed, modified or retransmitted without the prior authorization of the rightful owners.\In accordance with article L 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, provided on a specific date or for a specific period. The customer is therefore informed that he does not benefit from the right of withdrawal provided for in article L 221-18 of the French Consumer Code.\However, cancellation conditions may apply depending on the rate chosen by the customer at the time of booking.CANCELLATION OF THE RESERVATIONDepending on the rate chosen by the customer at the time of booking, cancellation conditions may apply.\At the time of booking, customers are informed of the cancellation conditions for the rate they have selected.
There are currently two rates:
"Non-refundable, non-cancellable": as soon as the booking is made, 100% of the booking amount is invoiced and is non-refundable. A deposit corresponding to 100% of the total amount of the reservation, excluding extras, is debited at the time of booking.
"Flexible": cancellation is free up to 24 hours before the arrival time indicated in the reservation confirmation e-mail. If the reservation is cancelled after this time, or if the customer fails to arrive at the hotel, the first night, excluding extras, will be charged and is non-refundable. The debit/credit card used by the customer at the time of booking will be used to guarantee the reservation.
MEDIATEUR DE LA CONSOMMATIONAfter contacting customer service and failing a satisfactory response within 60 days, the customer may refer the matter to the Médiateur du Tourisme et du Voyage, whose contact details are given below:
Postal address: Médiation Tourisme et VoyageBP 80 303 75 823Paris Cedex 17Website: www.mtv.travelPROSPECTION TÉLÉPHONIQUE:
Consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list of opposition to telephone canvassing. For further information: BloctelWebsite: www.bloctel.gouv.fr DISPUTE RESOLUTIONIn accordance with Article 14 of Regulation (EU) No. 524/2013, we inform our customers of the possibility of resolving a dispute via the European Commission's online dispute resolution platform (RLL). You can access this platform via the following link: https://ec.europa.eu/consumers/odr.
