FREQUENTLY ASKED QUESTIONS

The team at Charlemagne Hotel has compiled a list of questions frequently asked by our customers when planning their stay, which we have grouped together under the heading "FAQ" (Frequently Asked Questions).

Opening hours

  • What are the hotel's check-in/check-out times?

    Check-in from 3 p.m. and check-out before 11 a.m.

  • What are the breakfast times?

    Breakfast is served from 6:30am to 10am on weekdays and from 7am to 10:30am on weekends.

  • Does the hotel offer room service?

    We do offer room service for breakfast.

  • What are the bar opening times?

    Le bar du Charlemagne est ouvert tous les jours de 7h à 22h

  • Is reception open even if I arrive late at night?

    Yes, of course the reception is open 24/7.

Reservations

  • What are the advantages of booking through our hotel website?

    By booking directly with us, you're guaranteed the best rates and special offers.

  • What methods of payment are accepted?

    Les moyens de paiements acceptés à l\'hôtel sont : les cartes Visa, Master, American Express et les espèces

Rooms

  • Does the hotel have rooms suitable for disabled guests?

    No, unfortunately the harlemagne does not have any rooms for disabled guests.

  • What facilities are available in the hotel's rooms?

    Dans chaque chambre vous trouverez : un coffre-fort, la climatisation et une salle de bain avec un sèche cheveux, plateau de courtoisie et produits d\'accueil éco-responsables

Accessibility

  • How close is the hotel to public transport?

    3 minutes walk from the hotel to the Place des Archives streetcar stop

    Streetcar lines: T1, T2

    4 minutes walk from the hotel, you'll find the Marc Antoine Petit bus stop.

    Bus line: S1

    6 minutes walk from the hotel, you'll find the Perrache-gare routière bus stop.

    Bus lines: 34, 120. Metro line: A. +TER

  • How do I get to the hotel from the train station/airport?

    To reach the hotel from Lyon Perrache train station: 5 minutes on foot / Lyon Part-Dieu train station: 25 minutes by car

    To reach the hotel from Lyon Saint-Exupéry airport: 55 minutes by public transport - 30 minutes by car

  • How far is the hotel from downtown Lyon?

    The Place Bellecour can be reached in 5 minutes by car or 25 minutes on foot.

Hotel services

  • Are pets allowed in the hotel?

    Yes, pets (dogs/cats) are allowed in the hotel for +15€/pet/day.

  • Is it possible to leave luggage at the hotel before check-in or after check-out?

    Yes, the hotel has a luggage room where you can leave your luggage in complete safety.

  • Does the hotel have a parking lot?

    We have no private parking facilities at the hotel. However, there is a public pay parking lot nearby Parking QPark offers special rates for hotel guests: https://www.q-park.fr/hotel-charlemagne

    Night pass (6pm-9am): 10€

    Day pass (7:30am-6:30pm): 13€

    24h Pass : 20€

    48h Pass : 24€

  • Does the hotel have meeting/seminar facilities?

    Yes, the hotel has 7 meeting rooms and an amphitheatre.

  • Is internet access free?

    Yes, wifi is available free of charge throughout the hotel, including rooms.

  • Other services

    The hotel has a pool table and a Business Corner with computer and printer.

Tourist tax

  • How much is the tourist tax? When do I pay it?

    The Charlemagne Hotel tourist tax is €2.64/pers/night. It must be paid directly at the hotel.

Tourism

  • What activities are available in the Lyon area?

    Located on Lyon's Presqu'île between the Perrache and Confluence railway stations, the Hotel Charlemagne is ideally situated for enjoying the most beautiful spots in the city of the Lumière brothers.

    What to do in Lyon? Here are 10 must-do activities:

    • Explore the charming cobbled streets, secret passageways and well-preserved medieval buildings of Vieux Lyon.

    • Visit the magnificent Basilique Notre-Dame de Fourvière perched on Fourvière hill, offering panoramic views of the city from its terraces.

    • Discover the Croix-Rousse district, once the domain of the canuts (silk weavers), with its steep slopes, traboules and bohemian atmosphere.

    • Admire the rich collection of the Musée des Beaux-Arts de Lyon, home to works ranging from Antiquity to contemporary art.

    • Enjoy a day outdoors at the Parc de la Tête d'Or, offering well-kept gardens, a lake, a free zoo and an exotic greenhouse.

    • Visit Place Bellecour, one of Europe's largest squares, surrounded by stores, restaurants and cafés.

    • Explore the Musée des Confluences, a modern facility dedicated to science, society and civilization, located at the confluence of the Rhône and Saône rivers.

    • Sample local produce and discover Lyon's gastronomy at Les Halles de Lyon-Paul Bocuse, a covered market named in honor of the famous chef.

    • Discover Lyon in a new way on a guided tour of the city's rooftops, offering unexpected perspectives and breathtaking panoramic views.

    • Stroll along the quays of the Saône on a picturesque stroll, enjoying the banks, barges and cafés that line this charming river.

Seminars/Meetings

  • What facilities are available in the hotel's meeting/seminar rooms? How many people can these rooms accommodate?

    The Hotel Charlemagne offers an optimal working environment with its 7 seminar rooms and an amphitheater, most of which benefit from natural light. These professional spaces can accommodate up to 121 people.

    All our rooms are fully equipped, including video projectors, flipcharts, notepads and pens, sound equipment and microphones, as well as air conditioning and high-speed wifi access. Refreshment breaks are also available, providing an ideal opportunity to exchange ideas.

Eco responsibility

  • What steps has the hotel taken to protect the environment?

    At the heart of our commitment to social and environmental responsibility (SER), our hotels have abandoned the use of plastic bottles. To raise our guests' awareness of daily gestures in favor of the environment, HappyCulture hotels set up waste sorting systems and display "eco-gestures". During breakfasts, we contribute to reducing our carbon footprint by favoring the use of local and bulk products. In addition, a Purezza water fountain is available in the lobby of our establishments. With a view to promoting responsible consumption, we encourage our guests, for stays of two nights or more, to dispense with the cleaning service, generating a saving of 60 liters of water.